Orders🛍️
How do I place an order?
Can I change or cancel my order?
How long does it take to process my order?
What payment methods do you accept?
What are you looking for?
Search
How do I place an order?
Simply browse our website, select your favorite jersey, choose the size and quantity, and proceed to checkout. We support multiple secure payment methods for a smooth shopping experience.
Can I change or cancel my order?
Orders are processed quickly to ensure fast shipping. If your order hasn’t been shipped yet, contact our customer service as soon as possible to request changes or cancellation. Once shipped, orders cannot be modified.
How long does it take to process my order?
We typically process orders within 1-3 business days before shipping. Processing times may be slightly longer during peak seasons or special promotions.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google pay, and other secure payment methods to ensure a safe and easy checkout process.
Buy 2 get 1 FREE
Our 'Buy 2, Get 1 Free' promotion means you need to add 3 jerseys to your cart. The system will automatically discount the 2 lowest-priced jerseys to zero, so you only pay for the two highest-priced ones.
Free shipping
Enjoy free shipping when you order two or more jerseys!
Do you ship worldwide?
Yes! We offer international shipping to most countries.
How long does shipping take?
Shipping times vary depending on your location and selected shipping method. Standard shipping typically takes 7-15 business days, while expedited options may be available at checkout.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to check the latest updates on your package through the carrier’s website.
What if my package is delayed?
Shipping delays can happen due to customs processing, weather conditions, or carrier issues. If your order hasn’t arrived within the estimated timeframe, please reach out to our support team for assistance.
How do I choose the right jersey size?
Choose your usual jersey size. We provide a detailed size guide on each product page. If you're unsure, feel free to contact us for recommendations.
What material are your jerseys made of?
Our jerseys are made from high-quality, breathable fabric for comfort and durability, closely replicating the feel of authentic jerseys.
Do you offer custom jerseys?
Yes! We offer custom name and number printing.
How should I care for my jersey?
To maintain your jersey in the best condition:
·Hand wash in cold water to prevent damage.
·Do not use bleach or strong detergents.
·Air dry only; avoid tumble drying.
·If needed, iron on low heat and avoid direct contact with printed areas.
Do you accept returns or exchanges?
Yes! If you receive a damaged, incorrect, or defective item, you may request a return or exchange. Please ensure that the item is unused, unwashed, and in its original packaging.
What are the conditions for returns or exchanges?
To qualify for a return:
·Requests must be made within 30 days of receiving the item.
·The item must be in brand-new condition (unworn, unwashed, and with original tags).
·Custom jerseys are non-refundable unless they arrive damaged or incorrect.
How long does it take to process a refund?
Refunds are typically processed within 3-7 business days after we receive the returned item. The refund will be issued to your original payment method.
Who covers the return shipping cost?
If the return is due to our mistake (wrong item, defective product), we will cover the return shipping cost. If the return is due to personal preference (wrong size, change of mind), the buyer is responsible for return shipping fees.
How can I contact customer service?
You can reach out to us through:
·Email: mailto:FIRESPORTS18@outlook.com
·Live Chat: Available on our website
What are your customer service hours?
Our support team is available EVERY DAY, 9:00 AM – 6:00 PM (GMT). Responses may be delayed on weekends and holidays.
What should I do if I have a problem with my order?
If you have any issues with your order (e.g., missing item, wrong product, damaged package), please contact us as soon as possible, and we’ll resolve the issue for you.
Do you offer wholesale or bulk discounts?
Yes! We welcome wholesale and bulk orders for teams, clubs, and businesses. Contact us for special pricing and partnership opportunities.
Is my personal information secure when shopping on your website?
Absolutely! We use advanced encryption and security measures to protect your personal and payment information. We will never share your details with third parties.
How do I apply a discount code?
Enter your promo code at checkout, and the discount will be applied automatically. If you have trouble using a code, feel free to contact us.